COVID-19 Update

4/1/2020
Virtual Visits are Here
In order to minimize face-to-face contact and the risk of spreading the COVID-19 infection, we’ve now established Virtual Visits at all of our Self Regional Healthcare Physician Practice offices. These Virtual Visits allow patients to see their doctor without physically coming to the office.  The new service uses Google DUO, a platform for high quality video calls on smartphones, tablets and computers.
Office visits are still available for patients who are unable to, or prefer not to use Virtual Visits.
 
What patients can expect during a virtual visit with their Provider:
  • The same quality care that they would receive if they came into the office to see their provider 
  • An initial registration phone call from the office 10-15 minutes prior to the appointment time 
  • A phone call from the provider to start the visit
 
In order to schedule a Virtual Visit, patients should call their physician’s office, or (even more convenient,) message the office through MyChart at https://mychart.selfregional.org/.
 
Google DUO is available for free on app stores for both iOS and Android devices, or at https://duo.google.com/
 
Virtual Visits are not intended for medical emergencies. Patients needing emergency care should call 911.

 

03/25/2020

We ask everyone in the community to be vigilant about social distancing and hand hygiene, and we hope that you will encourage the same among your friends and family members. These practices will save lives. For the best and most up-to-date guidance about how to prepare for COVID-19, we recommend the CDC website: https://www.cdc.gov/coronavirus/2019-ncov/prepare/index.html

As many of you may have seen on television or the internet, South Carolina Governor, Henry McMaster reiterated this message in his press conference Monday. In that address he asked all South Carolinians to practice social distancing and ordered law enforcement to begin dispersing gatherings of three or more people. Also Monday, SCDHEC announced 103 new cases of COVID-19, bringing South Carolina’s total to 298. And 5 people have died from the virus in the state. With these increasing numbers, it is likely that Self Regional and other hospitals in our region will see a surge of patients with respiratory illness in the coming weeks. Our Incident Command team is working diligently to prepare for this and we ask the cooperation of the entire community as we prepare. We recognize that some of the necessary precautions will create hardships (visitor restrictions, for example) but, we believe that in the long run, these sacrifices will keep the community safer.



COVID-19 Updates

Updated 03/21/2020, 12:40p.m.

Self Regional Healthcare received notification this morning of its first two positive cases of COVID-19. “We have been anticipating our first positive cases, and have been working for weeks to make the necessary preparations and establish protocols that will allow us to safely care for patients with COVID-19 and keep our clinicians and our community safe at the same time. These first cases were identified through our drive though community screening process. Self Regional is currently providing screening for Greenwood and the six surrounding counties. We are following the protocols that have been put in place for home quarantine for these patients. We want to strongly encourage people to remain calm and continue to follow all the CDC’s recommendations for social distancing and hand hygiene so we can keep these positive results to a minimum in our community,” said Dr. Matthew Logan, Chief Medical Officer, at Self Regional Healthcare.



COVID-19 Updates

Updated 03/20/2020

Self Regional will pause all elective surgeries for 3 weeks

In following with Governor’s recommendations to temporarily stop all elective cases, beginning Monday, 3/23/20 Self Regional will pause all elective surgeries for 3 weeks. Elective surgery scheduling will be allowed to resume on 4/13/20. The situation in our area will be continually monitored and the hold on elective surgeries may need to be extended, depending on the COVID-19 situation in our service area.  However, for now, we will put in place the 3 week pause starting Monday. What is an elective case will need to be at the judgement of the surgeon.

The Surgery Center of the Lakelands will be closed starting Monday 3/23/20, with plans to resume operations 4/13/20, unless the situation at that time warrants a longer pause on elective procedures.

A reminder about screening and testing

We would like to remind the community that Self Regional has established a process for COVID-19 screening and specimen collection that was implemented Monday, 03/16/20. If community members have concerns that they or their family member has symptoms for COVID-19 (and traveled to a known community spread and/or have had extended contact with a known positive COVID 19 case) they may call our COVID-19 Screening Line at 725-4200. The screening phone line will be available Monday – Friday, 9:00 AM – 5:00 PM. On the call they will be asked a series of questions to see if they meet the DHEC criteria for testing. If they meet the criteria, they will be scheduled at our drive-through COVID-19 specimen collection site where a swab will be collected. Patients who are directed to this drive-through site will stay in their cars while a nurse who is wearing protective gear collects the sample from outside the vehicle. SPECIMEN COLLECTION IS BY APPOINTMENT ONLY. INDIVIDUALS MUST CALL 725-4200 TO SEE IF THEY CAN OBTAIN AN APPOINTMENT.  If they do not have an appointment, we will not be able to collect a swab for testing.

Also very important: This COVID-19 screening line and specimen collection site are only for residents of our 7-county service area in South Carolina: Greenwood, Laurens, Newberry, Saluda, Edgefield, McCormick and Abbeville counties.

 

Overflow tent is being prepared

You may have noticed that Self Regional has erected a large tent next to the Emergency Department ambulance bay.  Up to 20 patients can be treated in this tent, if necessary, and ED physicians will assign patients there when it is appropriate and necessary. The tent is equipped with HVAC and will be used for triage and treatment for patients in the event that we need ED overflow treatment space for respiratory illness. Final preparations are being made this week, and after DHEC approval, we expect it to be ready for service early next week.

Critical Mask Shortage: We need your help

Self Regional is in urgent need of all types of protective masks (n95, surgical masks, full-face shields, half-face shields, respirators, etc.) as these items are in short supply within hospitals internationally, nationally and locally. As we at Self Regional Healthcare continue in our efforts to treat all patients in need as well as being prepared for a possible surge of COVID-19 patients, we’re searching every possible source for such masks. The vendors that we normally buy these from are unable to meet the overwhelming demand, and our supply for current operations diminishing to the point that we’re concerned we might not have enough if the infection significantly impacts our area.

Many of the masks used in business and industry in the Lakelands area could serve our front line clinicians, physicians, and nurses just fine. If you or your business has any extra supply of these at your facility or place of business, please consider donating them Self Regional. If you can spare them, no supply is too small. If you can help with these, please contact us at (864) 725-5247.



COVID-19 updates

Visitor restrictions in place for all Self Regional facilities beginning Friday, March 20, 2020, including the hospital

Visitor restrictions in place for all Self Regional Healthcare facilities and properties beginning 7:00a.m. Friday, March 20, 2020.

Special Announcement 03/19/2020

Along with most of the other hospital systems in the state of South Carolina, tomorrow morning, Self Regional Healthcare will significantly expand restrictions on visitation in an effort to protect patients and staff from potential COVID-19 infection. Beginning at 7:00 A.M., Friday, March 20, visitors will no longer be allowed in the hospital. This includes the Emergency Department, procedure areas as well as inpatient areas. There will be a few exceptions for pediatrics and laboring moms, which will be explained in a joint statement to come from the hospitals later tomorrow.

The same restrictions will apply to off-site clinics, practice sites, laboratories and other Self Regional facilities. Along with the other hospital systems imposing these restrictions, Self Regional will not permit visitors for patients who have an appointment at one of our clinics, practice locations, laboratory, procedure or radiology areas unless the patient is of pediatric age.

We apologize for any inconvenience or hardship this creates for patients and their families, but we believe it is a necessary step to minimize the risk of infection. We ask for your cooperation as we all work together to stay healthy during these extraordinary times.



Self Regional Support Services Building will be closed to the public beginning Thursday, March 19, 2020 to reduce the risk of coronavirus to our employees and patients

The Support Services Building (SSB) at 104 Wells Avenue in Greenwood will be closed to the public beginning Thursday, March 19, 2020 to protect our patients and team members from the risk of infection.

COVID-19 updates

Updated 03/19/2020, 11:30 a.m.

Beginning Thursday, March 19, 2020 the Self Regional Support Services Building (SSB) will be closed to the public

To protect our patients and team members from the risk of infection, the SSB building at 104 Wells Ave. will be closed to the public. The SSB currently houses Medical Records, Patient Financial Services and Human Resources. In lieu of face-to-face contact we provide the following methods for accessing those services: 
 
To make a payment:
  • Mail payment to the address on your statement
  • Pay online at mychart.selfregional.org
  • Place payment in the Dropbox located in the SSB parking lot.

For billing inquiries:

  • Hospital (Blue Statement) (864) 725-7800 or (864) 450-9066
  • Physician (Green Statement) (864) 725-7491
For Medical Records inquiries:
For Human Resources inquiries:

 



COVID-19 updates

Updated 03/16/2020

Self Regional Healthcare continues to monitor and adapt during this outbreak of COVID-19. In an effort to continue to provide for the health of our patients, providers, and the community, we are asking visitors to not visit our healthcare system. In addition, we will also be temporarily closing Entrance B, please use the Main Entrance (A).

We understand your desire to come visit your family member or friend, but please mindful of their health. Visitors must be over the age of 18 and visitors will be limited to only one per patient at a time. Please Do Not Visit if you are sick or have fever, cough or symptoms of a respiratory illness. Visitation will be limited to the hours of 7:00 AM – 7:00 PM.

These restrictions begin Tuesday, March 17, 2020. They are temporary and we will continue to monitor and make changes, as necessary.

Also, to protect our patients, community and team members from potential infection by gathering in groups, we are temporarily cancelling all community health and wellness programs and community screenings. We will make a public notice when these programs are reinstated.

We know that with your understanding and all of us working together it will help keep our patients, team members, and community safer during this time.

 


COVID-19 updates

Updated 03/13/2020

To protect our patients and team members: We have established a new process for COVID-19 screening and specimen collection site that will be available beginning Monday, 03/16/20.

This COVID-19 screening line is only for residents of our 7-county service area in South Carolina: Greenwood, Laurens, Edgefield, Newberry, Saluda, McCormick and Abbeville counties.

If you have concerns that you might have been exposed and want to be screened you may call our COVID-19 Screening Line at 725-4200. The screening phone line will be available Monday – Friday, 9:00 AM – 5:00 PM. On the call you will be asked a series of questions to see if you meet the DHEC criteria for testing. If you meet the criteria you will be scheduled at our drive-through COVID-19 specimen collection site where a swab will be collected. Patients who are directed to this drive-through site will stay in their cars while a nurse who is wearing protective gear and trained in infection control collects the sample from outside the vehicle.

Covid-19 testing at SRH screening site is only available to individuals who have been directed by the Covid-19 screening line or by your physician, and are residents of our 7-county service area in South Carolina (Greenwood, Laurens, Newberry, Edgefield, Saluda, McCormick and Abbeville counties). All patients will be given an assigned appointment time for specimen collection.  Please arrive at your appointment time.

Only come to the Self Regional Emergency Department when there is a true medical emergency.

We have established visitor restrictions at Self Regional Medical Center that begin Monday, 03/16/2020

Visitors will not be permitted to enter the building if they have signs or symptoms of a respiratory infection such as fever, cough, shortness of breath, or have been in contact with someone with a confirmed diagnosis or under investigation for diagnosis of COVID-19, or have traveled to China, Iran, South Korea, Italy, Japan , or other parts of Europe. No visitors under 18 years old. The number of visitors per patient will be limited to no more than two visitors per patient; additional restrictions may be imposed based on the patient clinical status. Even if you are well, we ask that you consider not visiting if you are pregnant, have a weakened immune system, or have a lung condition or breathing difficulties.

It’s important that you call ahead before arriving at your physician’s office

If you develop a fever and symptoms of respiratory illness, such as cough or difficulty breathing, and have been in close contact with a person known to have COVID-19 or if you live in or have recently traveled to an area with ongoing spread – call your doctor’s office before you go.

Prevent and Prepare

The best prevention against COVID-19 is practicing basic hand hygiene. Wash your hands thoroughly for at least 20 seconds after touching objects and surfaces, and immediately after interacting or shaking hands with others. If soap and water is not available, use an alcohol-based hand sanitizer. Make sure the hand sanitizer you choose contains at least 60 percent alcohol. And, remember to avoid touching your eyes, nose and mouth with unwashed hands. Stay six feet away from anyone who is showing flu- or cold-like symptoms. Most importantly, if you feel sick stay home. Just as if you had the flu or other infection, by isolating yourself you help protect your family, friends and coworkers.

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Important Coronavirus information and links

Updated: 03/10/2020

Like hospitals all around the country, Self Regional Healthcare is taking measures to prepare for the possible appearance of Coronavirus (COVID-19) in our service area.  Our Emergency Management and Infection Control teams are fully engaged: receiving daily reports and updates from the CDC, reviewing protocols and conducting exercises.  Our team has begun coordinating with SCDHEC,  SCHA, the CDC as well as local officials.  The Self Regional Medical Center is equipped to manage infectious disease patients.  We have protective equipment for our patients and our team members.  Our team will continue to receive up to date information as it is released by the CDC.  We have implemented the CDC recommended screening tool that is already being used at all of our registration areas, and are prepared to respond to if there is a potential high risk patient. We hope that we will not see the coronavirus in our community, if we do Self Regional Medical Center is prepared and is following all CDC recommendations for health care facilities.

Prevent and Prepare

The best prevention against COVID-19 is practicing basic hand hygiene. Wash your hands thoroughly for at least 20 seconds after touching objects and surfaces, and immediately after interacting or shaking hands with others. If soap and water is not available, use an alcohol-based hand sanitizer. Make sure the hand sanitizer you choose contains at least 60 percent alcohol. And, remember to avoid touching your eyes, nose and mouth with unwashed hands. Stay six feet away from anyone who is showing flu- or cold-like symptoms. Most importantly, if you feel sick stay home. Just as if you had the flu or other infection, by isolating yourself you help protect your family, friends and coworkers.

If you think you might have COVID-19

It’s important that you call ahead before arriving at your physician’s office, ED or other healthcare facility if:

  • you develop a fever and symptoms of respiratory illness, such as cough or difficulty breathing, and
  • have been in close contact with a person known to have COVID-19 or if you live in or have recently traveled to an area with ongoing spread.

Call ahead to tell your physician about your recent travel or contact. Your provider will work with your state’s public health department and CDC to determine if you need to be tested for COVID-19.

Instructions for patients who have been told to self-quarantine:

https://www.selfregional.org/home-quarantine-instructions-covid19/

About Testing

At this point in time, testing for COVID-19 can only be performed on individuals who meet very specific criteria defined by the CDC.  Patients who do not have symptoms should not come to any Self Regional Healthcare facility expecting to be tested for COVID-19, as CDC guidelines restrict testing to who meet the CDC criteria.

Helpful Links for the most up-to-date information:

CDC Coronavirus page: https://www.cdc.gov/coronavirus/2019-ncov/index.html

SCDHEC Coronavirus page: https://www.scdhec.gov/health/infectious-diseases/viruses/coronavirus-disease-2019-covid-19

Home quarantine instructions: https://www.selfregional.org/home-quarantine-instructions-covid19/