Thank you for Trusting Us
Dear Patients, Families, Visitors and Friends,
Thank you for choosing us to serve your health care needs. For over 70 years, the physicians and caregivers at Self Regional Healthcare have been dedicated to providing expert medical care with integrity, compassion and respect. We are proud of our national recognition for quality and safety and the many honors we have achieved. However, no honor is greater than the trust you have placed in us to serve you during your time of need.
Our caregivers are committed to meeting your personal needs and a healing environment that treats the whole person – body, mind, and spirit – as well as providing you with the most advanced healthcare available. We hope to exceed your expectations for quality service and care.
Our goal is to make you feel more comfortable about your hospitalization. We encourage you to ask questions and be involved in your healthcare. We welcome your suggestions and ask that if you receive a survey about your care to please complete it and return it. These suggestions and surveys help us to continually improve our services.
With your partnership, we can work toward our mutual goal of providing excellent care in a supportive, compassionate environment.
Thank you for allowing Self Regional Healthcare to be a partner in your healthcare journey.
Matthew Logan, MD, MHCM, FACEP
President and Chief Executive Officer
Self Regional Healthcare
Your Healthcare Experience
Our purpose is to Always Create the Best Experience for our patients, their families, and our team members. Your experience matters to us and is measured on a continual basis using a patient satisfaction survey that you may receive upon your discharge from the hospital.
Mission. Vision. Purpose.
Vision
Our hearts, hands and minds are leading our communities to better health.
Mission
The care, experience and value we provide will be superior for all the communities we are entrusted to serve.
Purpose
Always create the best experience.
Our Core Values – Integrity, Compassion, Respect, Quality
We will deliver quality patient care with integrity, compassion, and respect.
Care Feedback
This survey, known as HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national, standardized, publicly reported survey of patients’ perceptions of their hospital care. The survey is sent to adult patients after an inpatient stay. The Centers for Medicare and Medicaid Services (CMS) administers the HCAHPS survey and publishes results on the Hospital Compare website four times a year.
This survey provides an opportunity for you to tell us about the quality of your experience. If you receive a survey, please take the time to complete it and follow the return instructions. Your feedback is very important and creates an opportunity for us to learn and improve.